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Customer Strategy Manager


Sydney CBD, New South Wales, Australia

Req. ID:  34594
  • Lead strategic marketing projects across Caltex
  • Key point of contact for strategic analysis of programs, offers and initiatives, as well as of market and competitors
  • Drive the development of the Customer Strategy and an integrated Marketing Plan


At Caltex, we’re excited about the future of retail. We’re maintaining momentum towards market leadership in the growing convenience marketplace, enhancing our customer offering.


This evolving retail proposition creates an opportunity for our people to work together in defining the future of convenience retail in Australia, making a big mark on an Australian icon.


We are now seeking a Customer Strategy Manger to lead key strategic marketing projects and work-streams that will shape and develop the future of convenience retail for Caltex. In this role, you will develop expertise on customer needs and trends, market and competitor dynamics and our own targets and performance to develop robust strategies and plans to deliver our commercial objectives.


You’ll take us further by:


  • Conducting end-to-end business review of business-critical customer propositions including recommendations
  • Development of customer segmentations and identification of customer growth opportunities
  • Performing complex analysis of market, competitor, customer and brand to form the basis for Convenience Retail business plans
  • Bringing to life and representing the customer in all strategic projects
  • Collaborating with Marketing Analytics to build a holistic customer insights feedback loop leveraging VOC, social listening and our customer service centre to develop insight and drive action
  • Employing your ability to build credible relationships with cross functional teams and external agencies
  • Clearly communicating key insights and market trends to create the strategic commentary to Project Streams and Leadership Teams


This is an opportunity that will challenge you to identify and socialise growth opportunities and provide clear actionable recommendations that drive a customer centric business plan using sound data and effective storytelling that brings the customer to life.


To be successful you will have:


  • Tertiary Qualifications in a relevant discipline supported by a minimum of 3 years of Research Agency, Marketing Strategy or Management Consulting experience.
  • A proven ability to translate complex and innovative market initiatives into business solutions;
  • Excellent commercial and communication ability to report and present complex issues to a broad group of stakeholders, matched with the competence to respond to challenge, always maintaining a customer viewpoint.


We’ll take you further by:


  • Offering competitive salary and bonus structures;
  • Welcoming you to our highly regarded Retail Team where we imagine and achieve together.
  • A career opportunity to build capability and credibility as the destination for customer, competitor and market information in the Convenience Retail space.


We’re an equal opportunity workplace. We embrace diversity and inclusion and celebrate what makes us unique. We’ll take you further with freedom and flexibility to be you.


Want to take your career to the next level? Apply today.

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